How does it work?

DCS Chat Software allows your web site visitors ("Visitors") to connect to your company representatives ("Operators") and have their questions answered instantly by clicking on a chat button embedded on your web site.

1. What the visitors of your website see:

The following type of graphics will appear on your web pages (you can place your own custom images too) at your desired location:

When operators are online (logged in).	When operators are offline.
(Monitoring traffic of your website)	(Not monitoring traffic or set status to offline)

Your web site visitor clicks on Live Support graphic on your web site when you are on-line or you send a chat invitation. Your web site visitor will chat with you using following type of window.

(No download or any plug in is required for your web site visitors. Window is customizable to match with your website)

Your web site visitor clicks on Live Support graphic on your web site when you are off-line. Your web site visitor can leave a message for you using following type of window: (Window is customizable to match with your website)

2. What your Administrators/operators See :

To monitor traffic of your web site and chat with web site visitors in real time you need to login as site operator. In control panel click on "Customers", you will see visitor monitoring window shown below.

Operator Chatting with a Visitor

• Multiple Simultaneous Chat Sessions One operator can handle any number of chat sessions at the same time. Each session runs in a separate room tab in the Operator Console.



• Typing Indicator Both the visitor and operator know when the other party is typing a message.